Terms of acceptance:

Shade variations are part of the inherent beauty of cement encaustic tile, there is no guarantee against shade variations, any payment made for material considered accepted the terms and conditions, by the customer, It is recommended that all materials are examined in person before ordering. Although best effort is made to ensure that the product images are as close as possible to the actual product, variations in shade, color or appearance is possible, monitor settings may also play a role in the representation of an image. If you are still unsure, contact us for receive samples before your orde,r the sample has a cost of $ 12 plus shipping. we are not responsible for the differences in appearance or samples provided by us regarding the final product.

The best way to avoid shortages of materials or additional materials is to take steps to accurately measure your soil. You must include waste to allow cutting issues and layout while minimizing excess material. Typically 10% of waste is recommended. It is in the best interest of the client to maintain multiple boxes to allow extra material damage or unexpected repairs. Cement Tile is a material handmade and future orders or additional material shortages may not match.

You may cancel an order within 24 hours of purchase. If the material is already in process or has been shipped, you will be responsible for shipping plus an (restocking fee of 35%.)

We must be notified in advance to issue a return authorization due to defects in material, defects caused by the carrier will not be accepted, in this case put the complaint to the carrier, or an incorrect order. Please call (914)-441-8156 or email to [email protected]. By the type of material used in its manufacture some corners of the product may suffer loss in a small portion that is considered normal. Returns will be credited after receiving our product.

We will not accept complaints or repocicion caused by improper installation of inexperienced contractors for this type of product.